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Things to visit in Maastricht

Maastricht was born as a Roman settlement due to its advantageous location along the Maas River. As a result, it is known as one of the oldest cities in The Netherlands, with a rich cultural, religious, and industrial history. It’s strategic location also led to Maastricht becoming a “garrison” city, with a long military history. The well-preserved old city walls, through which visitors can still stroll, provide atmospheric evidence of this history.

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In the Middle Ages, Maastricht also became known as a pilgrimage site for Christians visiting the grave of Saint Servatius. The city is dotted with numerous large Catholic and Protestant churches, which focus the religious and cultural lives of Maastricht residents even today. For example, the annual celebration of “Carnaval,” the several days preceding Lent in the Christian calendar, is an important time of year for many. Neighborhood- based Carnaval committees are formed months in advance to support local initiatives and prepare for the four days of music and parades that dominate Maastricht during this period.

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In the early 19th century, Maastricht became The Netherlands’ industrial spark. Petrus Regout began to manufacture glasswork and pottery in Maastricht and his enterprise became the Sphinx factory, which functioned until the late 1900s. Maastricht was also the industrial home to a large cement factory, mining companies, and other industries until very recently.

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Today, Maastricht, and its population of approximately 120,000 people, is known as a diverse, international city of knowledge, spearheaded by Maastricht University and several other knowledge institutions based in town. International companies such as DSM, Sabic, and Vodafone contribute to a vibrant international community.

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Additionally, Maastricht is the site of the “birth of the European Union” where the Maastricht treaty was signed in 1992. Visitors will enjoy numerous culinary and shopping opportunities within and outside the city center. Maastricht is home to many Michelin-recommended restaurants, several of which have been honored with Michelin stars. And, the beautiful city park runs through the middle of the city and along the river, providing a green space for visitors and residents to relax and congregate.

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Best places to see in Maastricht

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Recommended Tourist sites within walking distance of SBE:

1. Sint Servaas Kerk

2. Maastricht Stadhuis

1. Sint Servaas Kerk

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The Basilica of Saint Servatius is a Roman Catholic church dedicated to Saint Servatius. This basilica, which is the oldest in the Netherlands, has one of the most magnificent treasure rooms in Europe.

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The first stone churches in Maastricht were built after the arrival of Saint Servatius in the fourth century AD. After his death, Maastricht became a popular destination for pilgrims. According to the legend, Saint Servatius was the first bishop of Maastricht and a small chapel was build on the spot where he was buried. In the centuries that followed, this chapel grew into the St. Servatius Church.

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A small memorial chapel on the saint's grave was replaced by a large stone church built by bishop Monulph around 570. This church was replaced by a larger pilgrim church in the late 7th century, which was then replaced by the present-day structure, which was built in several stages over a period of more than 100 years.

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The Romanesque church was built during a period in which the chapter of Saint Servatius kept close ties to the Holy Roman Emperors, which resulted in a building that has the characteristics of a German imperial church.

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The dedication of the church in 1039 was attended by the emperor Henry III and twelve bishops. Most of the church's Medieval provosts were sons of the highest ranking German noble families. Several held the office of chancellor of the German Empire; at least eight provosts went on to become archbishops.

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The monumental Saint Servatius Basilica radiates faith and history to everyone in the heart of Maastricht. It is listed as one of the 100 most important national monuments in the Netherlands.

2. Maastricht Stadhuis

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We would like to invite you to a pre-conference event about the Special Issue on “Smart Service Failure Recovery” (Smart SFR) at the Journal of Service Research. This event takes the format of a workshop in which the potential contributors to the Special Issue will present their original, cutting-edge ideas on the topic. The overall objective of this workshop is to help participants to discuss and refine their original work in a way that it will help to push the SFR field forward.

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This workshop of three hours will be composed of three stages:

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1. Short Introduction to the Special Issue (30 minutes): Co-editors will open the discussion about the challenges of the topic and expectations about the SI (30 minutes).

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2. Panel Discussion about Smart Service Failure-Recovery (45 minutes): A panel with 6-8 prolific researchers in the field, at different stage of their career, will discuss the challenges the field is facing and discuss potential research topics.

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3. Roundtable Research Presentations (75 minutes): Small group roundtable discussions about the participants’ papers that target the special issue. Each table will be assigned one senior scholar, and co-editors will rotate around different tables to provide comments and different point of views.

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This workshop will take place just before the opening ceremony of Frontiers in Service, on Thursday June 15, 2023. You need to register for Frontiers and register for this event to participate. We expect authors to be physically present at Frontiers and will not facilitate online presentations.

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Authors interested in presenting their work should submit a proposal to the special issue team. Proposals should be submitted as a single Word or PDF file. The cover page should provide the full name, title, affiliation, and email address of each author. The proposal should include the following sections: Abstract, Introduction and Motivation, Methods, and Data, and (Expected) Results. Proposal length is a maximum of 1,500 words excluding tables, figures, and references. Please send your proposal to Yves Van Vaerenbergh (yves.vanvaerenbergh@kuleuven.be) before March 15, 2023.

This workshop is organized by the four co-chairs of the Special Issue on “Smart Service Failure- Recovery” and JSR’s Editor-in-Chief, Ming-Hui Huang, and it is sponsored by JSR.

Important dates:

  • Proposal submission deadline: March 15, 2023

  • Author notification date: April 1, 2023

  • Workshop date: June 15, 2023

  • Special issue submission deadline: August 1, 2023 (new deadline)
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Yany Grégoire, HEC Montréal (yany.gregoire@hec.ca)

Yves Van Vaerenbergh, KU Leuven (yves.vanvaerenbergh@kuleuven.be)

Chiara Orsingher, University of Bologna (chiara.orsingher@unibo.it)

Katja Gelbrich, Catholic University of Eichstätt-Ingolstadt (Katja.Gelbrich@ku.de)

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